- Cheap introductory deals
- Fast download and upload speeds
- High reported customer satisfaction
Superloop is an NBN provider that offers an excellent selection of NBN plans, including a rare 100/40Mbps and even a non-standard 250/100Mbps plan. Signing up for a Superloop plan means great download speeds, plus the NBN provider has a history of offering six-month intro discounts for new subscribers.
While those intro prices are low, Superloop's typical pricing is more towards the middle in terms of comparable plans from our database. Like most NBN providers, Superloop plans don't have contracts, so you can shift away to get a better deal.
While not as much of a household name as Telstra, Optus, or TPG in the NBN space, Superloop is a popular enough provider to be tracked in the ACCC's Measuring Broadband Australia program as well as TIO complaints tracking. Consumer reviews for Superloop are also very positive, according to Product Review.
Superloop's plans and pricing
Here's a snapshot of Superloop's charging practices:
- No contracts with $0 setup fees (for standard connections)
- 30 days' notice required for cancelling an NBN plan
- Competitive introductory discounts
- Decent typical monthly pricing
- BYO device; alternatively, add an Amazon eero 7 mesh system, Amazon eero Pro 7 mesh system or TP‑Link VB433v modem when you stay connected for 24 months on selected plans
While Superloop's typical pricing isn't as competitive as budget NBN providers in our database, it does have a history of offering promotional pricing for new customers. Typically, new customers get six months of discounted plan fees before the prices revert to a decent-but-not-overly-low ongoing price. While Superloop NBN plans don't have a contract, you are required to give 30 days' notice to leave, so time it right when switching plans if you don't want to fight over potential exit fees.
Outside of the notice period, there shouldn't be any other costs, even if you opt to add the Amazon eero 7, Amazon eero Pro 7, or the TP‑Link VB433v modem at sign-up. Either of those networking gear add-ons has a $20 shipping fee, but both are paid off in full upfront. At the time of review, Superloop was offering the eero 7, eero Pro 7, and TP-Link router for free (on NBN 750 plans and up) if you stay connected for at least 24 months on certain plans. If you do go with an Amazon eero, we advise buying an extra one or two separately (Superloop only offers a single-unit option) for whole-home WiFi coverage.
As is the norm, Superloop doesn't charge any connection fees. The only disclaimer is that if you're in a home that was built post-April 2016, you may be required to pay a $300 new development fee. That's an NBN Co charge, though; check with Superloop if it potentially applies to your home.
Here's a list of Superloop's fixed-line NBN plans, ranked in terms of introductory price:
For comparison, here's a look at some other NBN plans in our database (sorted by price:)
"I was a Superloop NBN customer between 2019 and 2021. I largely had a great experience, and consistently got the download speeds I was paying for. My only issue was that on the rare occasion I had to call up support, the wait times were longer than I’d like. It’s also worth noting that Superloop asks for 30 days notice when cancelling your plan."
Alex Choros, Managing Editor WhistleOut
Internet speed
Superloop is one of the fastest NBN providers in our database, which reports fast typical evening speeds and scores well in the ACCC's quarterly 'Broadband performance data' reports.
ACCC results
Of the 10 providers tracked in the ACCC's June 2026 performance report, Superloop ranked in the top five. Download speeds were great for the busy hours and busiest hours: 101% and 98.7%, respectively. Comparatively, that's not far behind the top busy (99.5%) and busiest (97.5%) results from Telstra.
For upload speeds during the busy hour, Superloop nabbed fifth place medal with 91.0%. There's an even closer gap between that and Leaptel's top score of 92.1%. Note that download speeds are typically higher and upload speeds are typically lower percentage-wise because NBN providers overprovision downloads (whereas uploads aren't).
Typical Evening Speeds
Superloop's self-reported typical evening download speeds are some of the fastest in our database. For its NBN 25, NBN 50, NBN 100, and NBN 250 plans, Superloop self-reports max download speeds.
For NBN 1000 and NBN 2000 plans, Superloop reports a typical evening speed of 860 Mbps and 1700 Mbps, respectively.
In a rarer move, Superloop also offers an NBN 100/40 plan, which self-reports respectable upload speeds alongside max 100Mbps download speeds. Superloop also has a unique NBN 250/100 plan, with up to 85Mbps typical evening upload speeds. Self-reported upload speeds for the rest of its plans are also respectable and conservative compared to the percentages measured by the ACCC.
Superloop NBN plan features
Superloop NBN plans have a moderate amount of features, including the option to earn credit via a referral fee. Superloop is one of a few providers to offer CVC transparency, so customers get more visibility over NBN demand and usage in 121 areas around Australia.
Mobile and internet bundling
Customers who add a Superloop prepaid mobile plan get a $5 discount on their NBN bill. It's the same story for adding an optional home phone plan. If you add both, you'll get a $7.50 monthly discount on your Superloop NBN invoice.
Networking gear add-on or BYO
Superloop offers a couple of choices for hardware add-ons with an NBN plan. On some plans, it will offer you a free eero 7, eero 7 Prom or TP-Link VB433v. The catch is you'll need to stay with Superloop for 24 months. If you leave early, you'll pay a prorated fee. While you won't pay anything upfront for the modem, you'll pay $25 in shipping.
Alternatively, it costs $0 to bring your own router, modem-router, or mesh Wi-Fi system.
Superloop offers specific guides for the Amazon eero 7 and TP‑Link VB433v, alongside general setup guides for the following networking hardware brands:
- Asus
- D-Link
- Huawei
- NetComm
- Netgear
- TP-Link
- ZTE
CGNAT opt-out
While Superloop uses CGNAT – a potential hurdle for anyone looking to open the ports required to host servers – you can opt out for free by contacting customer support. Additionally, Superloop also supports IPv6, and you can get a static IP address for $5 extra per month.
My Speed Boost
My Speed Boost lets you upgrade your NBN speed (for 24 hours) for up to five days per month. Any remaining speed boosts will roll over, given you have under 30 unused days. If you've got a need for speed, you can purchase additional upgrades for $2 per day.
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WhistleOut Awards
Superloop cleaned up in our WhistleOut Awards 2026, taking home the gold for customer satisfaction with internet speed. This is Superloop's second consecutive win in this category, with a score of 4.32 out of 5.
Customer service
We know that customer service experiences and satisfaction can vary between people. For example, most of the providers in our database have under four-star reviews on Product Review, but Superloop isn't one of those.
Superloop's customer service channels
- Phone: 1800 57 87 37 (7 days, 8:30am to 10:00pm AEST, including public holidays)
- Online chat: https://www.superloop.com/cont... (as above)
- Online Superloop user account: https://superhub.superloop.com...
- Online support centre: https://support.superloop.com/
CHOICE Telco Satisfaction rating
Fastest NBN provider
According to 2026 data collected by consumer advocacy organisation CHOICE, Superloop was ranked the fastest NBN provider. Superloop scored a 97% rating for speed, ahead of Exetel, Dodo, and iPrimus that scored 96%.
- Superloop: 97%
- Exetel, Dodo, and iPrimus: 96%
- Optus: 95%
- Telstra and TPG: 94%
- iiNet: 93%
- Aussie Broadband: 91%
WhistleOut customer satisfaction survey
Score: 4.3/5
In a WhistleOut internet provider customer satisfaction survey, Superloop scored 4.3 out of 5 overall, second only to Telstra customers. Surveyed Superloop customers rated the provider 4.3 for speed (top result), 4.22 for reliability (top result), 3.9 for price (top result), and 3.93 for customer service (behind Aussie Broadband and iiNet).
TIO complaints
Superloop's complaints increased year-on-year. While the Telecommunications Industry Ombudsman (TIO) doesn't take market share into account – potentially skewing the number of complaints relative to an influx of new customers – it's a helpful measure of customer satisfaction.
In the TIO report for the 2026 financial year, Superloop complaints went up by 89.3% compared to the same period in 2025. Instead of the 749 complaints for the 2025 financial year, Superloop recorded 1,418 complaints. Complaints around cancellation fees and the inability for consumers to cancel outside of the 30-day notice period accounted for 92.8% of Superloop complaints.
See the full TIO complaints report.
Product Review star rating
Score: 4.8 stars
Product Review is a popular consumer-review website that uses a mix of star ratings and written reviews from verified customers. It's worth flagging that the results can be skewed positively or negatively. Negatively, because of human nature; we tend to go out of our way more to complain than praise. Positively (potentially), if there's a provider campaign associated with collecting user reviews. Admittedly, this is consistent across NBN provider reviews on Product Review, but take the star ratings with a grain of salt.
When we checked in with Superloop's Product Review user ratings in the middle of 2025, it was sitting on 4.3 stars out of 5 from over 4,700 user reviews. In October 2026, that rating had improved to 4.8 with over 18,000 user reviews.
It's ranked well ahead of household names like Telstra (1.7 from over 2,200 reviews), Optus (1.5 from over 2,400 reviews), Vodafone (1.8 from over 500 reviews), and TPG (1.8 from over 5,100 reviews).
Superloop's Product Review star rating also breaks down into these sub-categories: 4.4 on value for money (8,200 ratings) and 4.6 on customer service (9,000 ratings).
Complaints
According to ACMA, Superloop had 47 complaints per 10,000 NBN services in the second quarter of 2026. This is just under the industry average, which is 58 complaints per 10,000 NBN services, and is an increase from the previous year, where Superloop had 40 complaints per 10,000 NBN services.
SOURCES
1. Australian Competition and Consumer Commission. "Measuring Broadband Australia, Report 33." (June 2026)
2. Australian Communications and Media Authority. "Telco complaints-handling performance." (October 2026)
3. CHOICE. "Australia's best NBN provider." (September 2026)
4. WhistleOut. "WhistleOut Awards 2025: The best mobile plans, internet plans, and devices." (August 2025)
Nathan Lawrence
Freelance Contributor
Thousands of internet plans unpacked. All the facts. No surprises.
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